Return and Refund Policy

Just Bikes return policy applies only to unused items purchased online through our website at

Returns must be made within maximum 60 days of the invoice date. Before returning any item, you must contact our Customer Service Department to validate the process.

To make the process fast and smooth, please note the following things:
1.  Pack the return safely
2.  Only return unused and unassembled items in their original packaging to us
3.  Please do not use the original packaging as a shipping box, but use an outer box

Return address:

Just Bikes
Rua dos Bem Casados 6
2745-730 Massamá
After receiving the return and verifying that the products are in perfect condition, we will refund the order amount (excluding postage) within a maximum of 5 working days.
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